General Terms and Conditions

ARTICLE 1 – DEFINITIONS

Under these conditions, the following definitions apply:

Return/withdrawal period: The period during which the consumer can exercise their right of withdrawal.

Consumer: A natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

Day: Calendar day.

Duration transaction: A distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period.

Data carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: The consumer's ability to withdraw from the distance contract within the withdrawal period.

Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.

Distance contract: An agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, only one or more techniques for remote communication are used up to and including the conclusion of the agreement.

Technique for remote communication: Means that can be used to conclude an agreement, without the consumer and entrepreneur being present in the same space at the same time.

General Terms and Conditions: These general terms and conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

CONTACT DETAILS:
Trade name: Toystar

Chamber of Commerce Number: 3264186

Email address: info@toystar.nl

Physical address: Zaanweg 61 B , Wormerveer, 1521 DM, Netherlands

(no visiting or return address)

Still have questions? Check out our Frequently Asked Questions
Or contact us via our Contact page

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded between entrepreneur and consumer.

Before the distance agreement is concluded, the text of these General Terms and Conditions is made available to the consumer. If this is not reasonably possible, it will be indicated that the General Terms and Conditions can be inspected at the entrepreneur and will be sent free of charge to the consumer as soon as possible upon request.

If the agreement is concluded electronically at a distance, the text of these General Terms and Conditions is made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the General Terms and Conditions can be accessed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly and the consumer can always invoke the applicable provision that is most favorable to him in case of conflicting conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is made under conditions, this is explicitly stated in the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are connected to the acceptance of the offer. This particularly concerns the price, any delivery costs, the manner in which the agreement will be concluded, and which conditions apply to the products or services.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as this receipt of acceptance has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If the entrepreneur has good grounds based on this investigation to not enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to the execution.

ARTICLE 6 – RIGHT OF WITHDRAWAL

General Right of Withdrawal: When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 30 days. This reflection period starts the day after the product is received by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

Handling the Product during the Withdrawal Period: During the reflection period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Read our full Return and Refund Policy here

ARTICLE 7 – OBLIGATIONS DURING WITHDRAWAL

- Notice of Withdrawal: If the consumer wishes to exercise their right of withdrawal, they must clearly communicate this to the entrepreneur within the 30-day reflection period (for example, in writing by post, fax, or e-mail).

- Returning Products: After the consumer has informed the entrepreneur of his intention to withdraw, he must return the product within 30 days. The consumer must prove that the products were returned on time, for example by means of proof of shipment.

- Return Shipping Costs: If the consumer exercises his right of withdrawal, the costs of return shipping are at his expense.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

- The entrepreneur may exclude the following goods from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, or at least in time before concluding the agreement:

- Custom-Made Goods: Products manufactured according to the consumer's specifications, which are clearly personal in nature.

- Sealed Goods: Products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery.

- Perishable Goods: Products that can spoil or become outdated quickly.

- Sealed Audio, Video Recordings, and Computer Software: Whose seal has been broken after delivery.

- Newspapers, Magazines, or Periodicals: Except for subscriptions to such publications.

ARTICLE 9 – THE PRICE

- Price Stability: During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except in the case of price changes due to changes in VAT rates.

- Variable Prices: Products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence may have variable prices, provided this is clearly stated in the offer.

- Price increases: Any price increases within 3 months after concluding the agreement are only allowed if they result from legal regulations or provisions.

ARTICLE 10 – CONFORMITY AND WARRANTY

- The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

- Defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days after delivery. The products must be returned in the original packaging and in new condition.

- The warranty of the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

ARTICLE 11 – DELIVERY AND EXECUTION

- Care in Delivery: The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.

- Delivery address: Delivery takes place at the address the consumer has provided to the entrepreneur.

- Execution period: Accepted orders will be executed with due speed, but no later than 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

Read our full shipping policy here

ARTICLE 12 – DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination: The consumer may terminate an agreement entered into for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.

Extension: An agreement entered into for a fixed term has a maximum extension of one year if the consumer can terminate the extended agreement at the end of the extension period with a notice period of one month.

ARTICLE 13 – PAYMENT

The entrepreneur ensures the safety and security of all payments by using Shopify's built-in payment systems, which comply with strict security standards designed to protect the consumer's payment data. This commitment to security helps prevent unauthorized access or misuse of payment information.

Responsibilities of the entrepreneur:

- The entrepreneur will take all necessary measures to secure the transaction process and ensure that all payments are processed securely through Shopify's payment system.

Responsibilities of the consumer:

- Consumers are required to provide accurate payment information and must immediately report any discrepancies or suspicions of fraud to the entrepreneur. If payment discrepancies are reported, the entrepreneur will take immediate steps to investigate and resolve the matter to protect the consumer.

Non-payment:

- If a payment is not received or is delayed, the entrepreneur may, within legal limits, inform the consumer and try to resolve the matter amicably. Reasonable costs resulting from non-payment may be charged to the consumer, provided these costs have been communicated in advance and are justified under the given circumstances.

Payment compliance:

- All payment practices comply with Google Merchant Center, Meta Ads policies, and other applicable legal standards, ensuring that the rights of the consumer are respected and protected throughout the entire transaction process.

Read our full payment policy here

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 3-5 working days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.

ARTICLE 15 - MESSAGE TERMS

Furthermore, you agree to our Message Terms (https://terms.pscr.pt/legal/shop/22c61b-4/terms_of_service) and our Privacy Policy for messages (https://terms.pscr.pt/legal/shop/22c61b-4/privacy_policy

Contact details:

You can reach us by email at info@toystar.nl or via our contact page. Our team works Monday to Friday from 09:00 to 19:00 & Saturday: 10:00 to 17:00  Sunday & public holidays closed (GMT+1)

Handelsnaam: Toystar

Email address: info@toystar.n

Still have questions? Check out our Frequently Asked Questions
Or contact us via our Contact page