FREE shipping on orders over £35
Good quality for a nice playing experience
What are your shipping costs and delivery times?
We offer free standard shipping on orders over €30. For orders under €30, we charge €4.95 shipping costs within EU countries. For the United Kingdom, we charge 4.95 GBP for orders under 35 GBP. Orders placed before 21:00 (Amsterdam, GMT+01:00) are processed and prepared for shipment within 1-2 business days. Our delivery time is 6-7 business days. Please note that this is an estimate and may vary depending on location and customs delays. You can find this information at checkout or in our shipping policy.
Does the store offer international shipping?
Yes, currently we offer international shipping to the Netherlands, Belgium, Germany, Austria, Ireland, Great Britain, and Italy
How can I track the status of my order?
As soon as your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our track my order page.
What should I do if my order does not arrive on time?
If your order does not arrive as expected, it may take 1-2 additional business days for updates. If the problems persist, please contact us at info@toystar.nl, and we will do our best to determine the status of your order and assist you further.
What is the return policy of the online store?
You have the right to cancel and return your order within 30 days. We will refund the full amount, excluding return shipping costs, when the product is received in good condition.
Are there costs associated with returning products?
Yes, you are responsible for the costs of the return shipment. We recommend sending the return shipment with Track & Trace because we cannot take responsibility for lost return shipments. For more information, please consult us
How long does it take for my return shipment to be processed?
As soon as we have received your return shipment, we will try to process it within 5 working days. You will receive a confirmation when the processing is complete.
Which payment methods does the online store accept?
We accept payments via Ideal, Bancontact, Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay. The available options are displayed during the purchase process. See our payment policy for more information.
Are there costs associated with certain payment methods?
In most cases, we do not charge extra fees for payments. Any possible fees will be clearly stated at checkout.
How can I correct a payment error?
If you have made a payment error, please contact our customer service immediately for assistance.
